Privacy Policy

1. Introduction

This privacy policy applies to the Flimora Natur online store, operated by the company Dotima d.o.o. (hereinafter: the provider).

This document explains what personal data we collect, why we collect it, how we process it, and what rights users have in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Slovenian legislation.

2. Personal Data Controller

Company: Dotima d.o.o.

Registered office: Snebersko nabrežje 80

Tax ID: SI24576387

Registration number: 6764363000

Email: info@flimoranatur.com

Phone: 00386 40 592 957

3. What Personal Data We Process

We process the following types of personal data:

basic identification data (first name, last name)

contact information (email address, phone number)

delivery and billing address

order and payment data

IP address and website usage data (cookies)

4. Purposes and Legal Bases of Processing

We process personal data for:

order fulfillment and contract conclusion (Article 6(1)(b) GDPR)

communication with users

fulfilling legal obligations (accounting, taxes)

sending newsletters and marketing communications (based on consent)

improving website functionality and user experience

5. Retention of Personal Data

We retain personal data for as long as necessary to achieve the purpose for which it was collected, or in accordance with legal retention periods.

6. Disclosure of Data to Third Parties

We may disclose data to contractual processors (delivery services, IT service providers, payment processors).

We may disclose data to state authorities when required by law.

We do not transfer data to third countries outside the EU, unless an adequate level of protection is ensured.

7. User Rights

access to personal data

rectification of inaccurate data

erasure (right to be forgotten)

restriction of processing

data portability

objection to processing

lodging a complaint with the Information Commissioner of the Republic of Slovenia

8. Cookies

The website uses cookies for proper functioning and visit analysis. Details are described in the cookie policy.

9. Changes to the Privacy Policy

The provider reserves the right to change the privacy policy. The version published on the website is valid.