Terms and Conditions

1. Introductory Provisions

These General Terms and Conditions govern the use of the Flimora Natur online store and the purchase of products through the website.

By placing an order, you agree to these Terms and Conditions.

2. Provider

Dotima d.o.o.

Snebersko nabrežje 80

Email: info@flimoranatur.com

Phone: 00386 40 592 957

3. Products

We offer natural cosmetics for dogs and cats.

Product images are illustrative and do not guarantee exact product characteristics.

4. Prices

All prices are stated in EUR and include VAT, unless explicitly stated otherwise.

VAT is calculated in accordance with applicable EU legislation.

Prices do not include shipping costs, unless stated otherwise.

5. Order and Contract Conclusion

The purchase agreement is concluded when we confirm the order by email.

6. Payment Methods

Available payment methods:

bank transfer

card payment

other payment methods listed on the website

7. Delivery

We deliver to Slovenia and other EU countries.

Shipping costs and times may vary depending on the delivery country and are stated when placing the order.

We are not responsible for delays caused by unforeseen circumstances or delays on the part of the delivery service.

8. Right to Withdraw from Contract

You have the right to withdraw from the contract within 14 days of receiving the goods without stating a reason, in accordance with the Consumer Protection Act (ZVPot).

The right of withdrawal does not apply in cases of statutory exceptions (e.g., opened hygiene products).

9. Complaints and Defects

You may file a complaint in accordance with applicable legislation.

Claims must be sent in writing to our email address.

10. Liability

We are not liable for any damage caused by improper use of products.

11. Personal Data Protection

We are committed to protecting your personal data in accordance with our privacy policy.

12. Complaints and Disputes

We respect applicable consumer protection legislation and strive to resolve any disputes amicably.

In accordance with Regulation (EU) No 524/2013, we do not recognize any out-of-court consumer dispute resolution entity as competent to resolve disputes.

Consumers from EU countries have the option to file a complaint via the Online Dispute Resolution (ODR) platform, accessible on the European Commission’s platform.

13. Applicable Law and Jurisdiction

These General Terms and Conditions are governed by the law of the Republic of Slovenia.

For consumers with permanent residence in other EU member states, the mandatory regulations of their country of residence also apply.

14. Final Provisions

These General Terms and Conditions are governed by the law of the Republic of Slovenia.

The Terms and Conditions take effect from the date of publication on the website.